Help center

How can we help you today?

Short videos and step-by-step guides for every part of RigelFlow, from your first booking to your tax invoice.

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New to RigelFlow?

Five guides that take you from setup to your first paid visit.

  1. 01Set up your business in Settings2 min
  2. 02Add and manage your services2 min
  3. 03Add team members and set their hours1 min
  4. 04Make a new booking1 min
  5. 05Take payment, invoice and refund a visit3 min
3 guides

Set up your business

Settings, services and your team.

2:11

Set up your business2 min

Set up your business in Settings

Your profile, branches, opening hours, booking rules, tax, payments, WhatsApp and team options, all in one place.

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1:50

Set up your business2 min

Add and manage your services

Set up everything clients can book: prices, durations, who offers each service, categories, treatment order and add-ons.

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1:03

Set up your business1 min

Add team members and set their hours

Invite your staff, choose their roles, and set the working hours and time off that decide when clients can book them.

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3 guides

Bookings and calendar

Take bookings and plan who works when.

1:26

Bookings and calendar1 min

Make a new booking

Book one or more services for a client, pick the team member and time, set up repeat visits, and send the WhatsApp confirmation.

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2:05

Bookings and calendar2 min

Manage appointments in the calendar

See your day at a glance, switch between calendar, stylist and list views, and reschedule, complete or cancel any booking.

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1:51

Bookings and calendar2 min

Plan your team’s schedule with AI

Plan who works each day, give time off without leaving bookings stranded, and let AI suggest a week that fits your bookings.

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1 guide

Visits and payments

Take payment, issue invoices, give refunds.

2 guides

Clients and loyalty

Know your clients and reward regulars.

1:23

Clients and loyalty1 min

Find and manage your clients

See every client’s stage, spend and history, add staff alerts for allergies, and find who to win back.

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1:12

Clients and loyalty1 min

Reward regulars with loyalty points

Turn on a points program, decide how clients earn, create rewards, and redeem points at checkout.

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3 guides

Gift cards and packages

Sell gift cards, bundles and prepaid sessions.

1:55

Gift cards and packages2 min

Sell and redeem gift cards

Sell a gift card in any design and amount, send it on WhatsApp, and use it to pay for a visit at checkout.

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1:27

Gift cards and packages1 min

Create service packages

Bundle services clients book together at one price, like a bridal package, and offer them at reception and online.

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2:22

Gift cards and packages2 min

Sell prepaid session packages

Let a client pay once for several sessions, like three colours, then use one session at each visit.

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1 guide

Inventory

Track products, stock and suppliers.

1:26

Inventory1 min

Track inventory and stock

Keep track of retail and back-bar products, suppliers, stock at each branch, low-stock alerts and stocktakes.

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Support

Still need a hand?

Message the RigelFlow team on WhatsApp and we’ll walk you through it.