Reward regulars with loyalty points

Loyalty in the menu is where you reward the clients who keep coming back.

Step by step

1. 1Step 10:03

   Open Loyalty

   From the menu, open Loyalty.

2. 2Step 20:08

   Turn the program on

   Switch it on, and give it a name your clients will recognise.

3. 3Step 30:12

   Decide how clients earn

   Clients earn points for every completed booking: a set number per booking, plus points for every riyal they spend.

4. 4Step 40:19

   Choose how they’re told

   Clients hear about their points by email, WhatsApp, or both.

5. 5Step 50:25

   Review your rewards

   Rewards are what clients spend points on. Each shows its points cost.

6. 6Step 60:31

   Add a reward

   Click Add reward, name it, and set the points cost. A reward can be a perk, a free service, a fixed amount off, or a percentage off.

7. 7Step 70:44

   See a client’s points

   Each client’s profile has a Loyalty tab with their balance and the history of every point earned and spent.

8. 8Step 80:52

   Redeem points

   Redeem points shows the rewards they can afford. Rewards worth money are applied from the visit’s checkout, so they come off the invoice.

9. 9Step 91:00

   Track the program

   The Loyalty points report shows points awarded and redeemed over time, and which team member awarded them.